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Social Workers Assistance Network (SWAN)

What is SWAN?

The Social Workers Assistance Network is a Massachusetts Chapter, NASW sponsored program which provides professional consultation and referral to any social worker with personal problems. All of us in the field of social work are faced with opportunities to assist people on a variety of levels. The profession has a rich history in this commitment. However, social workers are not immune to many of the problems faced by our clients.

These problems may include chemical dependence, depression, anxiety, marital, and family issues. We’re all aware that if these problems remain unattended, most of them will worsen, and may affect a social worker’s job performance.

What are the Services?

The program provides social workers with confidential consultation to help identify problems and find appropriate treatment. We also recognize that dealing with a troubled colleague can be difficult, and consultation is available to individuals and agencies who find themselves in this situation.

What is the Fee for this Service?

Information and referral is provided at no fee. If further services are required, every effort will be made to refer you to a social work professional who will provide services utilizing your insurance benefits or at a fee at which you can afford.

What About Confidentiality?

Confidentiality is the cornerstone of this program. All contacts and information shared are privileged and private.

Who Makes Up SWAN?

The SWAN Commission is a voluntary network of social workers who are committed to helping colleagues. SWAN Commission members do the initial confidential telephone consultation and referral. The SWAN Commission members may make a referral to a social work therapist in NASW’s Social Work Therapy Referral Service, to appropriate agencies, or self-help groups.

Will Using SWAN Affect My Employment?

Your agency or company outlines the criteria for job performance and disciplinary policies. SWAN does not interfere with these existing work agreements. The responsibility lies with the individual to fulfill those job obligations. However, the program can assist you in making appropriate plans if personal problems are affecting work, or have the potential to interfere with your job. Maintaining confidentiality is always paramount and SWAN would not be in contact with your employer.

How Do I Get Help?

If you feel SWAN can be of assistance to you or you have a question about the program, simply call 1-800-635-SWAN (7926) at anytime. All calls will be handled by a secure and confidential answering system. The calls will be recorded by machine and returned by a SWAN Commission member within twenty-four hours.

Services To:

  • Social Workers
  • Concerned Colleagues
  • Agencies
  • Family Members

For Problems With:

  • Alcohol & Other Drugs
  • Depression
  • Anxiety
  • Marital & Family Issues


  • Consultation
  • Information
  • Referral

Call 1-800-635-SWAN (7926) or e-mail to Let us be there for you…for a change.


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